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The Kitchen StudioMidrand
Team Guide

Who handles this?

Book a site check

Tashiana books it. Mo does the check. The consultant / design assistant supplies the pack.

  1. 1

    Coordinate the booking with Tashiana.

    Tashiana

  2. 2

    Consultant / design assistant supplies the correct drawing and specification pack.

    Responsible Design ConsultantDesign Assistant

  3. 3

    Mo conducts the check using the latest project information.

    Mo

Missing warehouse part

Vince, under Norman. The office coordinates replacements where needed.

  1. 1

    Vince checks and records the missing item.

    Vince

  2. 2

    Norman oversees as Warehouse and Stores Manager.

    Norman

  3. 3

    The office coordinates replacements where needed.

    Tashiana

Stores / component query

Norman.

  1. 1

    Ask Norman about stores and components.

    Norman

Maintenance booking

Tashiana. If the work needed isn't clear from the client's photos or videos, Rodney or Mo assess on site.

  1. 1

    Tashiana coordinates maintenance visits and post-installation service.

    Tashiana

  2. 2

    When what needs to be done can't be determined from the client's photos, videos or description, Rodney or Mo carries out a technical assessment on site.

    RodneyMo

Wrong manufactured part

The installation manager defines the issue. Tashiana follows up with Sharm / the relevant factory.

  1. 1

    The designated installation manager defines the issue.

    RodneyMo

  2. 2

    Tashiana coordinates the follow-up.

    Tashiana

  3. 3

    Sharm / the relevant factory handles production.

    Sharm

Design discrepancy

Responsible design consultant, supported by the design assistant.

  1. 1

    The responsible design consultant decides.

    Responsible Design Consultant

  2. 2

    The design assistant revises the drawings.

    Design Assistant

Senior technical advice

Ashlen, then Jody.

  1. 1

    Ask Ashlen first.

    Ashlen

  2. 2

    Then Jody.

    Jody

Richmond production / delivery

Sharm.

  1. 1

    Sharm handles Richmond production progress, dispatch and delivery queries.

    Sharm

Mobeni production

Jody.

  1. 1

    Jody handles Mobeni production queries.

    Jody

Loading / shortage / return

Pravesh and the relevant factory manager.

  1. 1

    Pravesh coordinates with the relevant factory manager.

    Pravesh

Quality concern

The assigned installation manager. Tshepang supports quality and customer-service work once she starts.

  1. 1

    The assigned installation manager (Rodney, Mo, Ashlen or Jody) is responsible.

    RodneyMo

  2. 2

    Tshepang supports quality / customer-service work (starts November 2026).

    Tshepang Twala

Job cards / delivery-note paperwork

Danielle.

  1. 1

    Danielle prepares job cards and files or chases delivery notes.

    Danielle

Change an allocated fitter

Confirm with Ashlen or Jody first if they allocated the fitter. Tashiana coordinates the booking.

  1. 1

    Discuss and confirm the change with whoever allocated the fitter.

    AshlenJody

  2. 2

    Tashiana updates the booking once confirmed.

    Tashiana

Book or reschedule a fitter

Tashiana, through the relevant managers.

  1. 1

    Tashiana coordinates schedules, fitter bookings and urgent rescheduling.

    Tashiana

Wages query

Tashiana.

  1. 1

    Tashiana maintains wages spreadsheets and supports wages queries.

    Tashiana

Hand in a fitter's report

Danielle forwards it to Zahira and Caroline.

  1. 1

    Give it to Danielle; she forwards fitters' reports to Zahira and Caroline.

    Danielle

Team directory

Important working rules

  1. 1

    Once Ashlen or Jody allocates a fitter, discuss and confirm any proposed change with them before making it.

  2. 2

    The designated installation manager remains responsible for the assigned project.

  3. 3

    Missing information must go back to the person responsible for supplying or deciding it.

  4. 4

    Use the latest issued project information.

  5. 5

    Verify physical parts before confirming readiness for a return fitting visit.